about me...

Hello!

My name is Joe Micucci, a dedicated tech professional based in Indianapolis, IN, with a wealth of experience in client-facing support, service, and success roles. Over the past decade, I have honed my skills in various facets of customer service and support, gaining valuable insights into addressing diverse challenges.

In September 2021, I made a pivotal career shift by enrolling in Eleven Fifty Academy's Software Development Course. Graduating in December of the same year, I embarked on my journey into the world of tech. While enchancing my technical prowess during my coding bootcamp, I realized I still possessed a strong passion and commitment to fostering meaningful client relationships leading me to specialize in customer success. In this role, I seamlessly am able to blend my client-centric skills with technical expertise, serving as a proficient liaison between clients and internal technical teams.

Beyond my professional pursuits, basketball is a significant passion of mine. In the workplace, I liken myself to a team-oriented point guard, acting as a facilitator to ensure seamless collaboration. By strategically positioning my teammates, I create an environment where everyone can thrive collectively.

I appreciate your time in reviewing my portfolio and eagerly anticipate the opportunity to collaborate with you. Let's team up for success!

technical skills..

Languages/Libraries: C#, ASP.NET, JavaScript ES6, SQL, HTML, CSS, Bootstrap
CI/CD: Agile, Scrum, Git
Web Technologies: HubSpot, SalesForce, G-Suite, Microsoft Office, Slack, Zoom, Loom, Notion, Atlassian
Industries Served: SaaS, B2B, B2C, Retail, Ecommerce, AdTech, MarTech, Telecommunications

soft skills...

Effective communication, problem-solving, customer relationship management, team collaboration, adaptability, time management, client focus, attention to detail, technical aptitude, goal setting, logical and analytical thinking, learning agility, industry knowledge, continuous learning, project management, sales and service, empathy, data analysis, innovation, leadership, effective teaching and mentoring, portfolio development.

certifications...

recent roles...

Customer Success Manager at Ninetailed from October 2022 - May 2023:
- Created success plans for a diverse clientele, setting critical goals & KPIs, spanning SMBs (avg. revenue $48.28M) to enterprise-level brands (avg. revenue $13.9B)
- Consulted on product features, operationalized testing, and provided insights on best personalization practices to elevate client experience.
- Analyzed data to deliver value-driven recommendations, yielding measurable enhancements in click-through and conversion rates for client success.
Technical Customer Success Manager at Wicked Reports from March 2022 - June 2022
- Orchestrated onboarding processes for SMB clients, overseeing setup, data analysis, and troubleshooting, resulting in streamlined operations.
- Enhanced client engagement through collaborative UX/UI improvements, achieving a 4% usage rate increase within the first 30 days.
- Played a key role in a client onboarding beta team, ensuring efficient platform connections and data validation, consistently completing onboarding within 3-5 days against a goal of 7-10 days.
Account Specialist at Tangoe from October 2020 - August 2021:
- Managed B2B relationships between cell phone carriers and corporate clientele for enterprise level brands (avg. revenue $50.11B).
- Provided technical support, handled billing inquiries, and facilitated device orders/replacements all within 48-hour SLA for clients.
- Served as the liaison between end users, Tangoe, and cellular service providers.

recent projects...

(Also, I made this site you've been perusing through.)

let's get in touch!

317-412-3412 • micucci.joseph@gmail.com